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AI-powered call recording and text conversation analysis for automotive service centers. Ingests audio and text from any source, transcribes, analyzes sentiment, and delivers results via API and webhooks.

System Specs

Processing Time

1-3 minutes average per call recording

Variable based on audio duration and queue depth

Sentiment Scoring

0-100 scale

Higher = more positive interaction

AI Models

Gemini 2.5 Flash (transcription)

Claude 3.5 Sonnet for analysis

Current Features

Built to serve as a single integration point for communication analytics across Vehlo products.

Call Recording Analysis

Full transcription with speaker diarization
Sentiment scoring (0-100)
Keyword extraction
AI-generated summary
ROI metrics and phone coaching scores

Text Conversation Processing

SMS and chat analysis
One-shot or incremental mode
Auto-close on inactivity (1hr default)
Structured conversation parsing
Sentiment and summary extraction

Multi-Integrator Support

Multiple third-party integrations
Separate API keys per integrator
Webhook configuration per integration
Independent processing queues

Master Account Linking

Cross-reference external account IDs
Link data to Vehlo master accounts
Unified reporting across integrators
Location-level granularity

Web Dashboard

View all recordings and transcripts
Sentiment analytics
Token usage tracking
Integration management UI

AI Usage Tracking

Real-time cost tracking
Optimized financial queries
Track by integration/account/location
Token usage analytics

Processing Flow

Call Recording

POST recording metadata and MP3 URL
Status: pending → download audio file
Status: processing → transcribe via Gemini 2.5 Flash
Status: transcribed → analyze with Claude 3.5 Sonnet
Status: completed → store results
POST webhook to integrator with full analysis

Text Conversation

POST conversation (one-shot or incremental)
Parse and structure messages
Track inactivity (auto-close after 1hr default)
Status: completed on close → analyze with AI
POST webhook with sentiment, summary, and ROI

API Documentation

Available Resources

Swagger API Documentation Postman Collection

Example Request

POST /api/v1/recordings
Headers: X-API-Key: {your_key}

{
  "recording_url": "https://cdn.example.com/call.mp3",
  "external_account_id": "shop_123",
  "external_location_id": "north_location",
  "tracking_number": "15555551234",
  "duration": 180
}

Integration Requirements

Authentication

All API requests require an X-API-Key header. Contact your administrator to receive an API key and integrator configuration.

Webhooks

Configure a webhook URL to receive analysis results. Webhooks are POST requests containing the complete analysis payload.